Terms & Conditions
The Charity Shop Gift Card Cardholder Agreement
This Card is issued and distributed by Gift Card CIC, trading as The Charity Shop Gift Card. In these terms and conditions ‘we’, ‘us’ and ‘our’ are Gift Card CIC, incorporated in England and Wales with company number 13237542 with registered office and correspondence address at The Wheatsheaf, Briggate, Elland, HX5 9HG and ‘you’ and ‘your’ are the Card purchaser or user.
1 Agreement
1.1 By purchasing and/or using the Card, you agree to be bound by these terms and conditions (‘T&Cs’). If you purchased the Card for someone else then you must advise the ultimate cardholder that these T&Cs are available online at www.thecharityshopgiftcard.co.uk/terms.
1.2 The Card remains our property. You should retain the original receipt or record of purchase of the Card and the Card number as it may be required to provide you with customer services or to assist with respect to transaction errors.
1.3 We reserve the right to change these T&Cs at any time. The most-up-to-date and applicable version of these T&Cs can be viewed at www.thecharityshopgiftcard.co.uk/terms.
1.4 Customer Services: For queries contact us by Email: hello@thecharityshopgiftcard.co.uk, Telephone: 01422 48 00 48 or by post at the above address. We can provide a copy of our complaints handling policy upon request.
2 The Card
2.1 The Card is a non-reloadable prepaid gift card.
2.2 The Card is not a credit card and is not linked to a deposit account.
2.3 The Card is valid for twenty-four (24) months from the date of activation and cannot be used after expiry. At expiry, the remaining available balance will be forfeited and retained by Gift Card CIC. We will not give you any notice before this happens.
3 Using the Card
3.1 The Card can only be used for purchasing goods and services in retailers participating in The Charity Shop Gift Card programme with which we have commercial agreements requiring acceptance of the Card. These charity retailers are listed at www.thecharityshopgiftcard.co.uk/stores (‘Charity/ies’), this list of Charities is subject to change. Participating Charities may choose to act through their wholly-owned trading subsidiaries.
3.2 The Card can be used for purchases at the Charity retail outlets. Using the Card for part payment of goods or services is permitted at the discretion of the Charity.
3.3 The Card may not be accepted against purchases of new goods, lotteries, raffles or any other non-donated goods or services. This is at the discretion of the Charity.
3.4 The balance on the Card will be reduced by each purchase transaction amount and any remaining funds will stay on the Card as long as the Card is valid or until the remaining funds are used in full.
3.5 The Charity is responsible for the correct processing of the Card.
3.6 The Charity is responsible for providing the goods or services you purchase. For problems relating to your purchases from a Charity, you must deal directly with the Charity involved.
3.7 We are not liable in any way if the Card is not accepted for any particular transaction except where the authorisation has been declined because it is our fault.
3.8 Any refunds on transactions using the Card are subject to the policy of the specific Charity. If the Card expires or is cancelled before you have spent any funds resulting from a refund, then you will have no access to those funds.
3.9 We may restrict or stop the use of the Card if we reasonably suspect the Card is being used in connection with suspicious or fraudulent activities or we do not receive funds from you in the full amount of the activated balance of the Card.
4 Restrictions on using the Card:
4.1 The Card cannot be used at ATM’s or to obtain or redeem cash.
4.2 The Card can only be used at Charities instore to purchase goods or services. The Card cannot be used for online purchases at any of the Charities.
4.3 The Card cannot be used for making direct debit, recurring, or regular instalment payments.
4.4 At the discretion of the Charity, the Card may not be accepted against new goods, lotteries, raffles or any other non-donated goods and services.
5 Purchase & Activation
5.1 The minimum balance that may be loaded to your Card is £20 and the maximum balance is £100 unless the Card has been issued by a third party.
5.2 For instore purchases, the Charity (or its wholly owned trading subsidiary) selling the Card (whether directly or via its trading entity) acts as our sales agent and is entitled to receive a sales commission for all card sales made. The Card is activated on purchase at point of sale by the Charity and does not need to be activated by the Cardholder. The Card can be used for purchases immediately after activation.
5.3 For online purchase, the Card is activated at the time of purchase.
6 Returns & Cancellations
6.1 If you purchased the Card online, and it has not yet been used, then you may cancel the purchase within 14 days of the date you receive the Card by contacting the website where the purchase was made. For purchases from www.thecharityshopgiftcard.co.uk, please contact Customer Services. Any available balance will be refunded to you.
6.2 If the Card was purchased in-store, the refund policy of that store applies. You should retain the original receipt or record of purchase of the Card and the Card number as you may be required to provide it.
7 Lost or Stolen
7.1 The Card is like cash and may not be replaced if misused, lost, stolen or damaged and no financial compensation scheme exists with respect to the Card. You are responsible for all transactions on the Card, except where there has been fraud or negligence by our staff or agents.
7.2 If you notice any error relating to the Card or you lose your Card, then you should call Customer Services immediately.
8 Balance of the Card
8.1 You can view your balance anytime at www.thecharityshopgiftcard.co.uk/balance (free of charge). We reserve the right to correct the available balance of your Card if we believe a clerical or accounting error has occurred.
9 Card expiry and termination
9.1 The Card is valid for twenty-four (24) months from the date of activation and cannot be used after this period expires.
9.2 This Card program may be terminated for any reason. If this happens your Card may no longer be used and you will be entitled to surrender and redeem your Card for the amount of the available balance at such time of redemption by contacting Customer Services.
10 Fees
10.1 There are no fees payable by you associated with using the Card. The Charities pay a card redemption fee to Gift Card CIC for every purchase made using the Card at that participating charity’s retail outlets.
11 Liability
11.1 We will have no liability for unauthorised access to, or use of your Card or for any delay or inability to use the Card or if we have suspended or terminated the use of the Card in accordance with these T&Cs.
11.2 We make no warranty or representation, whether express or implied with respect to the Card or purchases made using the Card including but not limited to any warranty regarding quality or fitness for a particular purpose, or whether the Card will always be accepted.
11.3 Nothing in these T&Cs limits our liability where it cannot be limited or excluded at law.
12 Information and data collection
12.1 Information (which may include your personal information, if you have provided it to us) may be disclosed to third parties where required by law, to operate the Card and process transactions, to prevent financial crime, to provide you with services you request and if necessary to notify you of any service changes. For full information about the personal information we process see our privacy policy at www.thecharityshopgiftcard.co.uk/privacy-policy.
13 Governing law
13.1 The laws of England will apply to these T&Cs and the English courts shall have exclusive jurisdiction.
The Charity Shop Gift Card Website Terms & Conditions
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Gift Card CIC, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Gift Card CIC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Gift Card CIC and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
1 Intellectual property and acceptable use
1.1 All Content included on the Website, unless uploaded by Users, is the property of Gift Card CIC, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
1.2 You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen.
1.3 You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Gift Card CIC.
2 Prohibited Use
2.1 You may not use the Website for any of the following purposes:
- in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
- in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
- making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
3 Links to other websites
3.1 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Gift Card CIC or that of our affiliates.
3.2 We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
3.3 The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
4 Privacy Policy and Cookie Policy
4.1 Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference.
View the Privacy Policy and Cookies Policy.
5 Availability of the Website and Disclaimers
5.1 Any online facilities, tools, services or information that Gift Card CIC makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Gift Card CIC is under no obligation to update information on the Website.
5.2 Whilst Gift Card CIC uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
5.3 Gift Card CIC accepts no liability for any disruption or non-availability of the Website.
5.4 Gift Card CIC reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
6 Limitation of Liability
6.1 Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
6.2 We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
6.3 To the maximum extent permitted by law, Gift Card CIC accepts no liability for any of the following:
- any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
- loss or corruption of any data, database or software;
- any special, indirect or consequential loss or damage.
7 General
7.1 You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
7.2 These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
7.3 These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
7.4 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
7.5 If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
7.6 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7.7 This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
8 Gift Card CIC Details
8.1 Gift Card CIC is a company incorporated in England and Wales with registered number 13237542 whose registered address is The Wheatsheaf, Briggate, Elland, HX5 9HG and it operates the Website www.thecharityshopgiftcard.co.uk.
You can contact Gift Card CIC by email on info@thecharityshopgiftcard.co.uk
9 Attribution
9.1 These terms and conditions were created using a document from Rocket Lawyer
